Trying to think of a specific, negative experience with a company was actually difficult. I'll consider myself lucky and hope I didn't jinx myself in the future by stating that. However, it was easy to think of a great experience that involved twitter. Let me preface by saying, my brother-in-law is more obsessed with computer video games than anyone I know. With me working in that very field, I thought it would be fitting to buy him computer parts and teach him how to build his very own computer.
I went to a site called Newegg, and began ordering the required parts. It went extremely smooth, until one part was missing come delivery time. Not worried, I simply called their support line for an update. For whatever reason, I called at a time where the average wait time was upwards of an hour and a half! Normally, I'd chalk it up to bad timing and try a bit later but I had planned out the arrival to work with my brother-in-law's vacation to visit us. This is where social media helped me out! I saw on their site a link their Twitter page and submitted a quick, 140 character or less plea to get through to anyone capable of answering my quick question. Was a total shot in the dark and I didn't have much faith in hearing from anyone. It was probably five minutes later I received a tweet to check my email and the response was enclosed. Turns out, the delivery company had left that last part at the warehouse and I was able to drive and pick it up the same day!
Maybe my story was one where all the stars aligned and I was on Lady Luck's side, but Twitter bailed me out and I was so happy to use another form of contact.
Wow! The response for the "tweet" was way better than customer service. Did Newegg have a live feed customer service feature on their site? If they don't maybe your brother-in-law or you suggest it to Newegg through Twitter.
ReplyDeleteYour lucky, maybe having a tech savvy company that you were dealing with helped. Really like the blog layout you have BTW.
ReplyDelete